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1 Enquiries |
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For product availability, enquiries on sizing or any other technical issues, please call us on Tel. 01892 662 230, between 9.00 am and 5.30 pm, Monday to Saturday. |
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2 Next Day Delivery |
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Next day delivery only applies to orders of in-stock items being sent to UK mainland addresses. Orders must be placed by telephone before 2 pm Monday to Thursday. Additional charges may sometimes apply for particularly large or small orders. We will always seek customer permission before proceeding with any such charges. Next day delivery is not guaranteed.
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3 About Grade One ‘G1’ Products |
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Grade One (G1) products are supplied in a used (i.e. secondhand) condition. The condition of G1 goods does vary. Some items may be supplied in near brand new condition, whilst others may appear visibly worn. Unlike brand new items, G1 goods may have been subject to minor repairs which are difficult to notice. Cadet Direct guarantees that all G1 goods are supplied in a serviceable condition (please see the Cadet Direct Customer Satisfaction Guarantee). If you have any questions regarding G1 goods, please do not hesitate to contact us on Tel. 01892 662 230. |
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4 Deliveries |
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We aim to process and dispatch your order within 5 working days of receipt (excluding weekends and bank holidays), although it can sometimes take longer e.g. during busy periods or for some surplus items. Although most goods arrive earlier, please allow 28 days for delivery. Please note that the supply of both brand new and G1 (used) surplus clothing and equipment can be less reliable than conventional goods. If you wish to enquire about the availability of items (or how long it will take for them to be delivered to you), please contact us on Tel. 01892 662 230.
We charge a standard scale of postage and packing on orders based on weight or value. For certain oversized orders, for example very large orders, it is sometimes necessary to charge a special carriage charge in order to ensure that goods are properly handled and protected. We will always inform you of special carriage charges before processing your payment. Please do not hesitate to contact us on Tel. 01892 662 230 if you wish to enquire about post and packing rates.
We deliver anywhere in mainland UK and Northern Ireland (including the Channel Islands). Orders are delivered either by courier or First Class Royal Mail. If there is no one available at home during daytime business hours then please give details of a separate delivery address where someone will be available to sign and receive your parcel (for example your place of work, or a neighbour or relative's address). International orders have their postage calculated according to packed weight and Cadet Direct will export to most countries as required by our customers.
Items may be sent separately, so do not worry if your entire order does not arrive in one parcel. Out-of-stock goods marked ‘to follow’ on your invoice/delivery note will be forwarded automatically as soon as they come into stock and there is no need to contact us again. Items marked as ‘not in stock’ are no longer available and will not be sent or appear on your invoice. |
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5 Cadet Direct Customer Satisfaction Guarantee |
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Under the Consumer Protection (Distance Selling) Regulations 2000 (DSR) you have a statutory right to cancel your order and receive a full refund for any item, with the exception of items personalised for you (e.g. special embroidery). All products advertised in this catalogue are covered by the Cadet Direct Customer Satisfaction Guarantee - we accept any return, for any reason, in the event of you not being 100% satisfied with your purchase. |
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6 Exchanging Goods with Cadet Direct |
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Please note that goods should be returned to us within 14 days in a new unused condition (or for G1 goods, in the same condition as supplied). All goods should be sent by Royal Mail and addressed to: ‘Exchanges, Cadet Direct Ltd, Units 9/14, April Court, Sybron Way, Jarvis Brook, Crowborough, East Sussex TN6 3DZ’. Please include a photocopy of the original invoice with a note or letter detailing the nature of the return and any actions you require us to take. Please ask your Post Office for a ‘Proof of Posting Certificate’ or similar document when returning any goods. If goods are faulty or if there is an error by Cadet Direct, we will normally refund your return postage costs (Cadet Direct can obtain this information from the package itself). If you ordered the incorrect size you will need to enclose a cheque or postal order for Ł4.00 made payable to “Cadet Direct Ltd” to cover additional postage. Alternatively, if you placed your order by phone we can charge the debit or credit card you used for your original purchase – please state your permission for us to do this on your accompanying note/letter (do not write your card details on this note/letter). Please note that if you ordered via our website then you must send a cheque or telephone us with your payment details (for online security purposes we have not been supplied with your credit card details). Failure to enclose payment or instructions will delay the processing of your exchange. If you are not sure whether or not you are eligible for a refund of your return postage costs, please call us on Tel. 01892 662 230. |
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7 Returning Goods for a Refund |
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Please note that goods should be returned to us within 14 days in a new unused condition (or for G1 goods, in the same condition as supplied). All goods should be sent by Royal Mail and addressed to: ‘Returns, Cadet Direct Ltd, Units 9/14, April Court, Sybron Way, Jarvis Brook, Crowborough, East Sussex TN6 3DZ’. Please include a photocopy of the original invoice with a note or letter detailing the nature of the return and any actions you require us to take. Please ask your Post Office for a ‘Proof of Posting Certificate’ or similar document when returning any goods. If goods are faulty or if there is an error by Cadet Direct, we will normally refund your return postage costs (Cadet Direct can obtain this information from the package itself). If you are not sure whether or not you are eligible for a refund of your return postage costs, please call us on Tel. 01892 662 230. If you placed your order by phone we will refund the amount directly to the debit or credit card you used for your original purchase. If you ordered via our website then we will contact you to confirm where the refund should be credited (since for online security purposes we have not been supplied with your original payment details). If you have any further questions regarding your refund, please call us on Tel. 01892 662 230. |
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8 Trading Terms |
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All offers are subject to stock availability. You will be notified of any price changes (for instance due to a change in VAT) before or when your payment is processed. By shopping with us, you agree that from time to time we may send you details of any special promotions of our goods and prices. All metric and imperial measurements given in our catalogues or on our website are approximate. |
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9 Data Protection |
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We are registered to hold your personal data. Credit is available to selected customers and organisations. Should you request credit we may search files of Credit Reference Agencies who record the search. We will check your details with fraud prevention agencies and if you give us false or inaccurate information, we will record this. |
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10 Knives and Certain Bladed or Pointed Articles |
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Under the Criminal Justice Act 1988, it is an offence to sell certain knives and bladed or pointed articles to persons under the age of 16. Cadet Direct therefore does not offer for sale products falling under these definitions. Please call us on Tel. 01892 662 230 if you have any further enquiries regarding any of our products and the Criminal Justice Act. |
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11 VAT and HM Forces, International and Channel Islan |
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Cadet Direct welcomes orders from all Channel Island customers, all serving members of HM Forces and International customers. Deliveries to Channel Island and BFPO addresses are charged at the standard rates. BFPO deliveries are sent via the Forces internal mail service (BFPO). Individual members of HM Forces serving in the EU countries (excluding the UK and Northern Ireland) will be charged VAT at the standard rate on any order unless goods are for the personal use of the individual or their dependants, or for individual use on official duties, and goods are delivered to an EU country. Please also note that every order needs to be accompanied by a declaration that the individual is a member of HM Forces serving within the EU and the above conditions apply. Exports to international customers, Channel Island customers, PRI shops and HM stores will not be charged VAT. |
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